Privacy Policy | Elevate Overhead Doors

Elevate Overhead Doors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information You Provide

When you contact us or request services, we may collect:

Name and contact information (phone number, email address)
Service address and property details
Billing and payment information
Service history and preferences
Communications you send to us

Information Automatically Collected

When you visit our website, we may automatically collect:

Browser type and version
IP address and location data
Pages visited and time spent on our site
Referring website addresses
Device information

2. How We Use Your Information

We use the information we collect to:

Provide and manage our garage door services
Process payments and maintain records
Communicate with you about appointments and services
Send service reminders and maintenance recommendations
Respond to your questions and provide customer support
Improve our services and customer experience
Comply with legal obligations
Protect against fraudulent or illegal activity

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers: With trusted contractors or partners who assist in providing services
Legal Requirements: When required by law or to respond to legal processes
Business Protection: To protect our rights, property, or safety
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly agree to sharing

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request a copy of the information we have about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications
Restriction: Request that we limit how we use your information

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve our services
Provide relevant content

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold, and the right to request deletion of personal information. To exercise these rights, please contact us.

11. International Visitors

Our services are intended for residents of Texas. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Elevate Overhead Doors

Cedar Park, TX
Phone: (512) 744-5685
Email: info@elevateoverheaddoors.com

Data Protection Officer:
For privacy-specific inquiries, you may also email:
privacy@elevateoverheaddoors.com

14. Consent

By using our website or services, you consent to this Privacy Policy and our collection, use, and disclosure of your information as described herein.